Return & Refund Policy
At Aura of Light, customer satisfaction is very important to us. Every candle is handcrafted with care, and we want you to be delighted with your purchase.
Returns
Because our candles are handmade and are considered personal-use products, we are unable to accept returns or exchanges on opened or used candles.
If your candle arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us through our Contact page and include:
- Your order number
- A brief description of the issue
- Photos of the damaged item and its packaging
We'll review your request promptly and, when appropriate, provide a replacement or another suitable solution.
Order Cancellations
Orders may be cancelled before they have been shipped.
Once an order has shipped, it can no longer be cancelled.
Refunds
Approved refunds will be issued to your original method of payment. Please allow several business days for your financial institution to process the refund after it has been issued.
Questions?
If you have any questions about your order or our policies, please don't hesitate to contact us. We're always happy to help.